How to Talk About Cybersecurity with Vulnerable Loved Ones

Cybersecurity can be daunting to the most tech-savvy, but in this day in age, a basic level of cyber awareness is crucial. This is especially pertinent for those who might be more vulnerable to online threats, such as the elderly or those not familiar with technology. Depressingly, these are the groups that are prime targets for cybercriminals. In 2022, the National Council on Ageing reported that there were 88,262 complaints of fraud, resulting in $3.1 billion in losses from people age 60+.

Though it can be a delicate topic, it’s always best to talk about it before an incident occurs, and keep communication lines open so they feel comfortable asking for advice.

Here's how to approach it effectively.

1. Start with the basics

Don't jump straight into complex topics like phishing or malware. Start with the basics of what cybersecurity is and why it's important. Explain that it's about protecting personal information, much like locking a house to keep it safe from thieves.

2. Keep it simple

Remember, the goal is not to make them experts but to give them a basic understanding and the tools to protect themselves online. Explain the need for strong passwords and how to make them easy to remember whilst secure.

3. Explain the risks

Discuss the potential risks of not following cybersecurity practices. This could include identity theft, financial loss, or exposure of sensitive information. Keep the tone supportive and reassuring instead of fear-inducing. However, ensure they understand the prevalence and sophistication of criminals posing as trusted entities online, showing them examples of convincing phishing emails and stories of scams

4. Show them how

Demonstrate how to set strong passwords, enable two-factor authentication, or update their software. Going through the steps together can help make the process seem less intimidating.

5. Recommend reliable resources

Provide resources where they can learn more about cybersecurity at their own pace. Recommend websites, books, or courses that are designed for beginners. For instance, signing up to our newsletter may be a good start!

6. Be patient and encouraging

Patience is key. Encourage questions, repeat explanations if necessary, and consistently emphasize the importance of what they're learning. Most importantly, try not to be patronizing, everyone is vulnerable to being fooled online - including cybersecurity specialists! The importance is staying aware, keeping your information safe and following simple practices.

Remember, the goal is to empower them to protect themselves online. With patience and clear, simple information, you can help them understand and implement essential cybersecurity practices.